When shopping on stoff.dk you automatically accept below terms and conditions. We recommend reading the terms and conditions before completing a purchase on stoff.dk. STOFF Copenhagen reserves the right to cancel an order if the product is out of stock or if any product defects are identified.
Payment and purchase
All items purchased at stoff.dk are sold including VAT.
When you place an order, your card will be validated and you will then receive a confirmation email that your order has been received. The amount will only be deducted from your debit card once we have shipped the item from our store.
Delivery of Goods
Delivery Processing Time
STOFF Copenhagen always strives to ship the purchased order as soon as possible. Delivery is subject to availability and receipt of payment. Upon receipt of payment, the purchased order will be processed within 1- 3 working days from STOFF Copenhagen. Orders completed on Monday – Friday before 11 AM will often be posted on the same day.
All orders are dispatched via Post Nord/GLS so please count in their delivery times. Please see the schedule below with their expected delivery times and rates. STOFF Copenhagen can not be held responsible for delays in delivery times caused by the courier company.
All goods are dispatched via Post Nord/GLS with insurance included. Delivery costs will be clearly stated under the “Check-out” procedure.
Return and Refunds Policy
All products are sold with a 14-day satisfaction guarantee. The customer may contact us with the reason for dissatisfaction and return the purchased order within 14 days of receipt as long as the product has not been used and is packaged in its original packaging. Upon receipt, STOFF Copenhagen will refund the customer the full value of the product or post a product replacement, depending on the customer’s wish. The replacement order is subject to availability. The amount will be refunded using the same payment option used for the purchase transaction unless the customer clearly states otherwise. In all circumstances, no added fee will be charged for the payment refund.
Following criteria must be met before returning the product and to qualify for a full refund:
The customer must inform STOFF Copenhagen of the product dissatisfaction within the 14 days from receipt with a written notice – i.e. via letter or email.
A return form can be enclosed with the product. Download form here. (Not mandatory)
Return goods to:
STOFF Copenhagen ApS
Stakftoften 20 – DK 2950 Vedbæk
STOFF Copenhagen does not cover delivery and packaging charges of returned goods. STOFF Copenhagen can not be held responsible for the packaged goods before it has been received. We, therefore, recommend the customer to send it with a receipt/insurance.
If the customer receives a damaged / incorrect product from us, it is the customer’s responsibility to notify STOFF Copenhagen immediately after receipt by sending an email to firstname.lastname@example.org. Once the complaint has been approved by STOFF Copenhagen we will refund the equivalent postage fee which was charged when dispatching the order from our warehouse.
STOFF Copenhagen reserves the right to withhold any refund until the goods have been received or until it has been documented by the customer that the goods have been posted, depending on which comes first.
STOFF Copenhagen reserves the right to evaluate the product impairments if the product has been used.
All products purchased on stoff.dk are covered by the 2-year warranty under the Sale of Goods Act, which means the customer can complain of product defects up to 2 years after the date of purchase. The warranty no longer applies if the product has been incorrectly used, is worn or due to lack of maintenance.
The following return form must be enclosed with the product for all complaints. Download form here.